Effective Date: 1st October, 2024

Thank you for shopping with KarahKata, operated by Oyertur Garment Factory LTD. We aim to ensure your satisfaction with every purchase. This Return and Refund Policy outlines the terms under which you can return Products and request refunds.

1. General Return Policy

  • Eligibility: To be eligible for a return, the Product must be unused, in its original packaging, and in the same condition that you received it. Certain items may be exempt from returns due to hygiene or safety reasons.
  • Time Frame: Requests for returns must be made within [insert number] days of receiving your order.

2. Vendor-Specific Refund Policies

  • Each Vendor on our Platform may set their own specific return and refund policies. We encourage you to review the individual Vendor’s return policy at the time of purchase, as it may differ from KarahKata’s general policy.
  • Vendors will communicate their policies clearly on their product listings.

3. How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer support team at [Insert Contact Email] with your order number and the reason for the return.
  2. Return Authorization: Once your request is approved, you will receive instructions on how to return the Product, including any return shipping labels if applicable.

4. Refund Process

  • Processing Time: Refunds will be processed once the returned item is received and inspected. This may take [insert number] business days after we receive the item.
  • Method of Refund: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

5. Shipping Costs

  • If a return is due to an error on our part or a defective item, we will cover the return shipping costs. For other returns, the customer may be responsible for shipping costs unless stated otherwise by the Vendor’s policy.

6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange a Product, please return the original item and place a new order for the desired item.

7. Final Sale Items

  • Certain items may be marked as “Final Sale” and cannot be returned or refunded. Please check the product details before purchasing.

8. Contact Us

If you have any questions regarding this Return and Refund Policy or need assistance with a return, please contact us at:

KarahKata Customer Support
Email: [Insert Contact Email]

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.