Shipping Policy
Karry.co Shipping Policy
At Karry.co, we strive to deliver your bags and accessories to you as quickly and efficiently as possible. Please review our shipping policy below for details on our process.
Shipping Locations
We currently ship WORLDWIDE. If you are unsure whether we ship to your location, please contact us at [info.karry.co@gmail.com].
Processing Time
Orders are typically processed within 1-3 business days, excluding weekends and holidays.
Custom or personalized items may take longer to process. Details on estimated shipping times for these items will be provided at checkout.
Shipping Rates
Standard Shipping: [Flat rate/free shipping within lagos for orders above 500pcs]
Express Shipping: Available for an additional fee, depending on the location and order size.
Refund Policy
Karry.co Refund Policy
Your satisfaction is our priority at Karry.co. If you are not completely happy with your purchase, please review our refund policy below.
Eligibility for Returns
Items are eligible for return within 14 days of delivery.
Items must be unused, in original packaging, and in the same condition you received them.
Custom or personalized items are not eligible for return unless they are defective or damaged.
Return Process
1. Contact Us: Email us at info.karry.co@gmail.com with your order number and reason for return.
2. Approval: Once your return is approved, we will provide you with a return address.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days and automatically applied to your original payment method.
Non-Refundable Items
Custom or Personalized Items
Items on Sale: Only regular-priced items are eligible for refunds; sale items are final sale.
Exchanges
If you would like to exchange an item, please contact us within 14 days of delivery. Exchanges are processed once the original item is returned.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos and a description. We will provide a replacement or full refund for any defective items.
For further assistance, please reach out to our customer service team at info.karry.co@gmail.com . Thank you for shopping with Karry.co!
At Karry.co, we want you to have a smooth shopping experience. If you need to cancel, return, or exchange an item, please review the details of our policy below.
Cancellation / Return / Exchange Policy
Order Cancellations
Timing: Orders can be canceled within 24 hours of placing the order for a full refund.
How to Cancel: Email us at info.karry.co@gmail.com with your order number. Once orders have been processed and shipped, cancellations are no longer possible, but you may be eligible for a return.
Return Policy
Return Window: Items can be returned within 14 days of delivery.
Condition: Items must be unused, in original packaging, and in the same condition in which they were received.
Non-Returnable Items: Custom or personalized items and sale items are final sale and are not eligible for returns.
Return Process:
1. Contact Us: Initiate your return by emailing [customer support email] with your order number and reason for return.
2. Approval: Upon approval, we will provide you with the return instructions and address.
3. Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping method for secure returns.
Once your return is received and inspected, refunds are typically processed within 7-10 business days to your original payment method.
Exchange Policy
Eligibility: Exchanges are available for items of equal or lesser value if initiated within 14 days of delivery.
Process: Follow the return process above, noting your desired exchange item.
Shipping for Exchanges: Customers are responsible for shipping costs on exchanged items.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery with a photo and description of the issue. We will replace the item or provide a full refund at no additional cost.
For additional questions or assistance, please contact us at info.karry.co@gmail.com . Thank you for choosing Karry.co!
